Heather MacGibbon

MacGibbon Psychotherapy – Private Practice, 10/2023 – Current
Self-employed – NY, NJ, PA, MA. WA, IA, And TX

• Performed intake assessments for new patients, making community-based referrals when appropriate.
• Long Term Psychodynamic focused therapy for clients specializing in LGBTQIA+ client concerns.
• Developed and administered treatment plans for a 27-person case load.
• Carried out outreach to generate awareness about service availability.
• Utilized specialized group training to facilitate Peer Group Supervision / Consultations.
• Enhanced the overall reputation of the practice by delivering exceptional client care and adhering to ethical guidelines set forth by professional organizations.
• Developed targeted marketing strategies that attracted new clientele through social media platforms and community outreach efforts.
• Increased client retention rates by consistently evaluating progress and adjusting treatment plans as needed.

Clinical Supervisor, 04/2023 – 10/2023
Brooklyn Psychotherapy – Brooklyn, NY

• Evaluated Clinical Psychotherapy staff’s performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
• Sought opportunities to improve patient care, outcomes and Clinical Psychotherapist staff performance.
• Interacted effectively with department managers to promptly correct problems and improve services.
• Selected candidate resume’s and performed initial hiring interviews giving recommendations to the Director of Brooklyn Psychotherapy.
• Performed Clinical Supervision for Licensing hours for LMSW candidates at the practice and processed the state licensing paperwork for their verification.
• Maintained a clinical case load of 24 clients for psychodynamic therapy with addition tools from other modalities.

Psychodynamic Therapist and Clinical Supervisor, 05/2019 – 09/2023
Brooklyn Psychotherapy LLC – Brooklyn , New York

• Performed intake assessments for new patients, making community-based referrals when appropriate.
• Long Term Psychodynamic focused therapy for clients specializing in LGBTQIA+ client concerns.
• Developed and administered treatment plans for 35 person case load.
• Carried out outreach to generate awareness about service availability.
• Utilized specialized group training to facilitate Peer Group Supervision / Consultations.
• Supervised LMSW for Clinical Case Hours.

Post Graduate Intern, 11/2018 – 05/2019
Fordham University Campus Psychological Services – Bronx, New York

• Performed intake assessments for new patients, making community-based referrals when appropriate.
• Administered up to 15 individual counseling sessions per week making diagnosis and treatment plans based
  on presenting psychological issues.
• Co Facilitated campus Psychodynamic Therapy groups.
• Provided outreach for CPS Group Therapy director.

Caseworker, 05/2018 – 10/2018
The Realization – New York, NY

• Led supportive group discussions and education sessions with alcohol and drug users and families.
• Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
• Developed individual treatment goals based on history and diagnosis.
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
• Complete State and Local paper work in accordance with State and Federal compliance.

Patient Advocate and Outreach Coordinator, 02/2010 – 09/2017
Parkmed Physicians LLC – New York , New York

• Provided crisis counseling and social work referrals for reproductive health care for hundreds of clients per day.
• Served as brand ambassador and community liaison, attending community-based events and delivering presentations on available services.
• Engaged with local and national funding sources to secure grants and charitable donations for support of patients unable to afford services due to financial hardship or unable to use insurance because of state restrictions on Medicaid.
• Provided overflow support during peak periods, assisting with patient check-in, insurance verifications and medical history review before physician consultation.
• Managed office’s online and social media presence, generating targeted marketing for company web- site, blogs and social media profiles on Facebook and Twitter.
• Oversaw phone counseling services ensuring patients in crisis were provided with comprehensive information regarding available health care options and support services.

Administrative Assistant, 07/2008 – 02/2010
Integrated Healthcare Associates – Nutly , New Jersey

• Provided patient information and referrals for medical diagnostic testing.
• Insurance verifications and authorizations for medical diagnostic testing.
• Answer phones, scheduling appointments collecting fees and co-payments.
• Close out the office settling out cash, credit cards and completing daily financial reports.

Patient Advocate, 04/2002 – 07/2008
Parkmed Eastern Women’s Center – New York , New York

• Served patients seeking assistance with a wide range of reproductive care issues, answering inbound patient calls to provide confidential crisis counseling and social work referrals.
• Performed routine administrative tasks to support patient services, scheduling patient appointments.
• Verified insurance coverage, collected fees/co-payments and processed cash and credit card settlements.
• Generated daily financial reports.

Patient Advocate, 04/1998 – 08/2002
Westside Women’s Medical Pavilion – New York , New York

• Administered compassionate crisis phone counseling and referrals to appropriate social work services for patients dealing with reproductive health issues.
• Supported medical staff by taking patient medical histories and explaining medical procedures and pre-op/post-op instructions to patients before physician interaction.
• Verified insurance prior to service, processed payments and scheduled appointments for future visits.

“Battle Your Demons: Table Top Role Playing Games in Adult Group Therapy” CHair: Heather MacGibbon LCSW, Matthew MacGibbon TGM, Meghan Connell PsyD, Adam Erskine CMSW, and Andrew Reichart MSW. American Psychological Association National Summer Meeting. August 2024. Seattle Washington.

ECP WORKSHOP: “TRANSITIONS: Moving from Supervisee to Supervisor”  Co-Chair: Heather MacGibbon, LCSW Presenters: Stephanie Kors, PhD Vincent Pignatiello, PsyD Moderator/Presenter: Tanya Hess, PhD Discussant: Alicia MacDougall, PsyD APA Division 39 (SPPP) Spring Meeting 2024 Washington DC.

“Products of Conception: Abortion, FemTech, and Fetal Fetish” Credits Presenter: Ashley Teodorson, PFS Co-Chair: Heather MacGibbon, LCSW Presenter and Chair: Katie Gentile, PhD. APA Division 39 (SPPP) Spring Meeting 2024. Washington DC.

“All Together Now: Toward Integration of “The Cultural” and “The Clinical”’ 1.75 credits Gibson MODERATOR: Sara Ghalaini MSW Smith College PRESENTERS: Benjamin Morsa PsyD The Wright Institute Heather Macgibbon LCSW Psychotherapist Brooklyn Psychotherapy LLC Elizabeth Clark PsyD The New School